Workshops




CATEGORY J: CUSTOMER SERVICE AND SATISFACTION (CSS)




  • CSS 1. Customer Service – introduction to customer service

  • CSS 2. Calming Upset Customers – learn techniques for calming upset customers

  • CSS 3. Customer Satisfaction – practical tools for building important relationships

  • CSS 4. Managing Quality Customer Service – learn how to manage a quality customer service and satisfaction program

  • CSS 5. New CRM for New Global Business – new global customer relation management diversity

  • CSS 6. The Roadmap to Total Customer Satisfaction – developing 5 CRM system

  • CSS 7. How to develop a Service Culture – new service leadership, mindset & practice

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